Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. This issue is usually related to the ink system. May I ask have you had any warnings about low ink?
If so, please replace any ink cartridges that are low. If none are low on ink, please remove each cartridge, one at a time. and then re-seat each one firmly into position. If you still have the error message after doing this, next, let's unplug the printer from power, wait a full 10 minutes, then plug the printer back up, and restart the computer.In case after re-plug the device will show again the error message regarding the magenta ink tank, please be advised that you might either test the device with a new magenta ink tank in order to find out if the device or the ink tank is the faulty one, either contact one of our service centers for further examination of your device. We are sorry for the inconvenience.Please click on the link below to visit the Canon UK website where you can find details of your local Authorised Service Facility as well as other important information needed to send your Canon product for repair:
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.