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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31329
Experience:  Printer and scanner problem resolver for over 15 years
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Black ink is not printing. esp 5250. about 3 years old I

Customer Question

Black ink is not printing.
JA: What's the make/model number of your printer? How old is it?
Customer: esp 5250. about 3 years old I guess.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC - microsoft 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 1.5 weeks. Prior to this it was working well.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please