Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Please tell me whether your Docuprint machine has the ability to make photocopies still despite the error message, first of all ?
Second, do you know why the Fuji agent in Cairns would not have anything to do with the case?
That's very disappointing! I'm surprised that you're patient and reasonable about it.
As for the error code: it's not listed in any source that's easy for me to find, and I will have to continue to research it a bit. In the meantime, can you tell me whether the controls are responding, on this Fuji machine, at all? or does the screen / controls seem 'frozen' ?
Do the controls seem 'frozen', unresponsive?
And, where is the error code displayed, and what else is on the screen?
And, does the Refresh button do anything?
That explains why I could not find the error sooner... the error is really 092-651.
I will research that error now and get back to you with results.
At last, here's a positive indication what that is about, rather than just a 'contact support, it is serious' sort of documentation:
CTD Sensor Error Message CTD (ADC) Sensor Error is Detected
One person reporting this error (and that Fuji Xerox's remedies failed to help) reported abundant waste toner or loose toner or leaked toner powder in the bottom of the machine.
I advise checking for that. And doing a thorough cleaning-out of the machine, following these instructions scrupulously, also... esp. being careful to clean, but not damage, the CTD Sensor:
It is usual, with all laser printer problems, to Open, Inspect, Clean (carefully), Close Up, and Try Again.
Open: Unplug the machine for safety. Get access to the internal workings, esp. those of the problem area. Remove cartridge(s) if necessary.
Inspect: look for anything wrong or odd in the problem area. Spilled toner? bent or broken parts? stuck sensor switch? tabs or tape not removed from toner cartridge(s)?
Clean (carefully): Take a dry white or light colored high-quality lint-free rag cloth, and wipe firmly all possible plastic or especially metal surfaces that could have toner/paper dust/fluff/anything on them. Carefully, to avoid touching, spraying, moistening, abrading, or exposing to direct light for longer than 1 minute out of 15 or more, the shiny, usually blue-green (but sometimes red-purple) photosensitive 'drum' or roller, which is easily damaged.
Note: This is Xerox's recommendation with illustrations, as to cleaning the CTD sensors:
Close up: put everything back in, close covers, etc.
Try again: plug in, turn on.
- Let me know what you observe or find out. There may be more to do for the problem.
I am sorry to hear that.
Non-genuine cartridges can cause various problems, perhaps it's safe to say, and not just with print quality.
In case another Expert here might have more to suggest for this case, I have Opted Out, opening the case to others in this category.