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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer was not printing, I cleaned the print head, but

Customer Question

my printer was not printing, I cleaned the print head, but the print quality was very poor. I ordered a new HP print head and install it using a new black cartage. After a "successful" alignment It printed a very poor quality half the page good quality and the rest faded. It has since been printing only blank pages.
Submitted: 2 months ago.
Category: Printers
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What ink cartridges have you been using, please?

Customer: replied 2 months ago.
Genuine HP ink.
Expert:  Russell H. replied 2 months ago.

How old is the printer in question?

Have you tried an Alignment operation on it? and if so, was it successful?

If you need instructions, let me know, please.

Customer: replied 2 months ago.
The printer is about 4 years old.
Yes i tried aligning and it failed
Expert:  Russell H. replied 2 months ago.

Then I'm sorry to say, it may be the end of the line for the printer. It does have all the symptoms of a severe problem with the inking system... except for perhaps one spot of hope:

1. what program are you printing from?

2. what does the poor quality printing look like, please? a brief description, or perhaps a scanned image of a typical printed page, would do.