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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1138
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I have a Brother TN-331 and TN-336. When I feed paper or

Customer Question

I have a Brother TN-331 and TN-336. When I feed paper or scan through document feeder, there is a black line down the page on the right side of the paper. Does not do this when I am printing from glass.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Not quite a year old I think. Do you mean the number MFC-L8850CDW?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC - Operating System?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened and it just started today. Nothing abnormal, no paper jams, nothing.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 2 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist with this issue.

Did you just change the Toner Cartridge? When was the Drum last replaced?

Customer: replied 2 months ago.
Never replaced the drum
Expert:  VanMagnus Systems replied 2 months ago.

Ok. The Age of the Printer/Drum? Also, have you cleaned the Corona Wire?