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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 21411
Experience:  Computer networking/repair. 12+ years experience.
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I can not get the cover to move over so I can replace the

Customer Question

I can not get the cover to move over so I can replace the ink
JA: What's the make/model number of your printer? How old is it?
Customer: It is new 5 months maybe WF 3620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: It quit printing and said it needed ink
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 3 months ago.

This is not an automatic process as on some other printers, some menu steps are required prior to physical replacement.

• If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced, then select Proceed and follow the instructions on the screen.

• If you are replacing a cartridge before you see a message on the LCD screen, press the home (house icon) button and select Setup (wrench icon) > Maintenance > Ink Cartridge Replacement.

Lift up the scanner unit (below the glass)

Open the cartridge cover

Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.

Gently shake the new cartridge four or five times, then remove the cartridge from the package, removing the yellow tape.

Insert the new cartridge into the holder and push it down until it clicks into place.

Close the cartridge cover and push it down until it clicks into place.

Select Check on the LCD screen to make sure the cartridge or cartridges are installed correctly.

Close the scanner unit.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Expert:  Nathan replied 3 months ago.

.

Expert:  Nathan replied 3 months ago.

Hello, it appears your question is still open.

Do you need more assistance with this? If so, please reply via the text box below.

If not, you may conclude our session via the ratings at the top of the page.

Thank you,

Nathan