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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My office jet 4650 all-in-one scanner is malfunctioning.

Customer Question

my office jet 4650 all-in-one scanner is malfunctioning. everything has a dark purple haze over it
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: one or two months
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windown 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: since i got it. off and on, now all the time.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 30 days ago.
Category: Printers
Expert:  Nathan replied 30 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 30 days ago.

Does this happen on all scans, as well as copies?
Both black only and color?
From the feeder as well as the glass?

Expert:  Nathan replied 26 days ago.

Do you need more help with this?

If so, simply reply back on this page.

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