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What is the full and exact error message, please?
And where does it appear, on the computer screen, or on the screen of the Brother printer itself?
OK. I am looking up info on that error message... it's rare, and I'm not sure I have ever encountered that message before, so I need to look it up for a bit. Thanks for your patience meanwhile...
That error message is not listed even by Brother's own information on that model of printer.
This indicates either a severe and rare error - bad news, in short - or else, just perhaps, something just plain unusual.
Try following these illustrated instructions, step-by-step, for removing and putting back in, your toner cartridge of the Cyan color.
(Make sure the Cyan cartridge is actually in the Cyan slot, of course! that slight mistake might produce an unusual error.)
Also, while that cartridge is out of the machine, look in the Cyan cartridge and drum's slot, and make sure there isn't any toner spillage onto any metallic contact surfaces. IF there were such spilling of toner, a special cleaning-out, following certain procedures, would have to be done... let me know, if so, so that I may instruct you.
Let me know how it goes, please.
If the Cyan cartridge is not a genuine Brother-OEM-made cartridge, that can cause the problem.
Also, if there is toner spilled (of any color) onto metallic electric contacts in the machine where the Cyan cartridge goes, that could cause the problem too.
Good luck with the service facility. (Incidentally, if you give me the local zip code, I can give you listings of contact information for the local Brother Authorized repair service co.s for this model of MFC laser printer.)
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