Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).
What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.
Thank you for trying.
If you are using genuine cartridges then the chances of even a single one being bad, let alone 2, are virtually zero.
This leaves only the possibility of a hardware fault, meaning a defective printhead, which would need to be replaced.Is that something you would be comfortable doing yourself (not recommended), or would you like help finding a tech to come out, or replacement recommendations (your unit is at the age that it may be more cost effective to replace entirely)?
Thanks for the update.
Through the help page.