Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, if they did the instructions exactly as I listed.
Then have them replace the black cartridge and tell me if it then works
ok, thank you
I will mark this question to remain open so if you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
and if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.