Hey there, I'm Tim and will be assisting you today, so the problem is only with the printer?
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Does this pause, then re-dial, behavior happen on only one number you try to fax to?
Or does it happen with other numbers, also, when you attempt to send a fax to other numbers?
I advise trying a test-fax to HP's Fax Test service, if you think it's OK to test a non-HP fax in this way (it should be.)
Fax a one-page, plain paper, black-and-white fax page to
And observe how that works, whether it pauses and redials.
And wait 5 minutes after it is sent, roughly, for a return fax to be sent from HP, confirming that the faxing out did indeed work.
Let me know the results of this test, please. Thanks.
OK. That makes sense.
In all faxing problems, there are three main sectors of concern:
1. the faxing machine, at this end.
2. the line between sending machine and receiving machine.
3. the faxing machine, at the other end.
In this case, I suspect that what you have is a problem with the machine at the other end, with one particular number perhaps.
The test fax went through without the usual pause-and-redial hitch, so basically that proves that your fax machine is without fault in the normal course of things.
If you can 'listen in' to what is going on with the pause-and-redial, to see if there's a voice message or the like, then you might get a good clue as to what is causing the problem, and where. I suggest doing that also.
If this answers your question, please rate my answer. A five-star rating would be appreciated!
If you need more info, or have any comments, use Reply To Expert to respond.