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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Ink cartridge problem...installed new {2} cartridge...rinter

Customer Question

ink cartridge problem...installed new {2} cartridge...rinter will not realign...tried turning it off...then tried pulling the plug...no good...keep getting a resonse that ink cartridges are not correctly installed...they seen frozen on the right side of the tray..any help?...thanks
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

do you get an error code or message

Customer: replied 2 months ago.
will wait for you to fix the problem
Expert:  Michelle replied 2 months ago.

i am getting a payment failure message when i tried to accept the remote request

Expert:  Michelle replied 2 months ago.

please update your payment method

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