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Ask Ashik Your Own Question

Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 9919
Experience:  Bachelor of Computer Application (BCA), Professional Experience in Printers
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I had to move and cannot get my brother MFC9320cw set up

Customer Question

I had to move and cannot get my brother MFC9320cw set up wireless can you help?
JA: What's the make/model number of your printer? How old is it?
Customer: Where do I look for that? Not that old. TN210 series does this help?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC book air OS X YOSEMITE
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working fine but we had to move printer and then move it back to our house after repairs were done and I just don't know how to find the wireless area on the printer to connect and add the ip and all that
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope just need that info
Submitted: 2 months ago.
Category: Printers
Expert:  Ashik replied 2 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

You need to reconnect the printer to your WiFi network and add it as a new printer on your Mac.

For this you need to know your WiFi Network and password.

Press Menu on the control panel of the Brother printer.

Choose Network by pressing Up or Down and press OK

Choose WLAN and press OK

Choose Setup Wizard

If asked to enable WLAN, press 1

It will list your WiFi networks. Select your WiFi network, press OK and enter password ***** connect.

Once you are connected to your WiFi network, then on Mac, go to System Preferences > Printers and Scanners. Delete the old entries of printer by selecting them and clicking the - (minus) button on the left bottom. Then click the + button and add your printer.

If you have any difficulty on following the steps above, please let me know and I will continue to help you

Customer: replied 2 months ago.
Problem I select the wifi network and then it goes to the following and no place to enter password. If offers the following:
Open system
Shares key
WPA/WPA2-PSK
LEAP
EAP-FAST/None
EAP/FAST/MSCHAP
EAP-FAST/GTC
Expert:  Ashik replied 2 months ago.

Select WPA/WPA2-PSK and press OK. Enter WiFi password. Let me know if it still not asking for WiFi password

Customer: replied 2 months ago.
Which encryption type?
TRIP
AES
Expert:  Ashik replied 2 months ago.

Try AES. If that didn't work, try the other.

These settings are based on your router configuration which I don't have access, so lets go with the default ones

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