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Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4663
Experience:  B.Sc. Computer Science with Honors
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I have new cartrides in Epson WF2530 and it will not print,

Customer Question

I have new cartrides in Epson WF2530 and it will not print
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: About 2 years old, it is WF2530
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: it was working fine and I ran out of black and yellow ink, I replaced and it wont print
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 2 months ago.
its the printer not my computer, I don't want free trial, I just want to know why it will not print
Expert:  Michelle replied 2 months ago.

how is printer connected to computer..usb cable or wifi

Customer: replied 2 months ago.
Wifi
Expert:  Michelle replied 2 months ago.

on your computer..open control panel..devices and printers

right click on printer icon..printer properties

click on print test page

let me know if it prints or not

Customer: replied 2 months ago.
There is no print test page
Expert:  Michelle replied 2 months ago.

did you right click on printer icon

Customer: replied 2 months ago.
I found it, printed little blue squares on upper left of page only
Customer: replied 2 months ago.
Printed another test page, blue lines only
Expert:  Michelle replied 2 months ago.

follow the below steps
double click on printer icon
click on printer management
click on adjust print options
then click on maintainence tab
click on head cleaning
the on light on printer will flash during head cleaning
once head cleaning completes, try a print and check if there is any improvement

Customer: replied 2 months ago.
I am trying, when I double click on icon all that comes up is document name
Customer: replied 2 months ago.
I found orbit not where you said
Expert:  Michelle replied 2 months ago.
  1. Try these steps on printer
  2. Press the Menu button.
  3. Press the up or down arrow buttons to select Maintenance and press the OK button.


  4. Press the up or down arrow buttons to select Head Cleaning and press the Start Color button to begin the cleaning cycle.

    Caution:

    Never turn off the product during a cleaning cycle or you may damage it.

    The power light flashes throughout the cleaning cycle and stays on green when the cleaning cycle is finished.


  5. Press 2 to run a nozzle check and confirm that the print head is clean.
Customer: replied 2 months ago.
Thank you, ***** *****'t afford the 39, my husband passed and funds are real tight rt now
Customer: replied 2 months ago.
Printed small blue square with lines
Customer: replied 2 months ago.
Won't print, so frustrated. Thank I for your help
Expert:  Michelle replied 2 months ago.

no problems.. additional services are optional..we will continue on this chat

try the steps i gave on the printer and let me know once done

Customer: replied 2 months ago.
I emailed the document I want to print and I printed from file menu. Heading printed in blue only, nothing else came out
Expert:  Michelle replied 2 months ago.

it seems that the printhead nozzle is clogged

we will try some reset and cleaning

but before that let me know how frequently is the printer used

regularly or rarely

Customer: replied 2 months ago.
Rarely, I need to leave for appt. can you send me instructions? I truly appreciate all your help��
Expert:  Michelle replied 2 months ago.

sure i will

you may try the steps and let me know

Expert:  Michelle replied 2 months ago.

remove the ink cartridges and turn off printer

unplug power cord and keep the ON button pressed for 10 secs

wait for 2 mins

shake the cartridges a bit and in case ink comes out clean excess ink with cotton swab

also clean the nozzles of the ink cartridge

turn on printer and reinsert ink and check by printing something

Customer: replied 2 months ago.
I clicked on menu, can't find replace cartridge to open
Expert:  Michelle replied 2 months ago.

if still the colors do not print then chances are that the printhead might have clogged due to ink drying out internally

please use genuine epson ink and not generic ones

if you are already using genuine ink then there is a possibility that the printhead is clogged and needs to be unclogged or replaced

in such a case you may contact a local printer repair store to get the same done

Expert:  Michelle replied 2 months ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top of this page and hit submit. Feel free to ask or reply me so that i can continue to help you answer you question further. Thank you.

Customer: replied 2 months ago.
My printer will only print blue
Expert:  Michelle replied 2 months ago.

did you try the cleaning steps i gave?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
It printed 3 pages, very light colors, now will not print at all
Expert:  Michelle replied 2 months ago.

is it printing blank pages or is doing nothing

Customer: replied 2 months ago.
Blank
Expert:  Michelle replied 2 months ago.
  1. Press the Menu button.
  2. Press the up or down arrow buttons to select Maintenance and press the OK button.

     

  3. Press the up or down arrow buttons to select Head Cleaning and press the Start Color button to begin the cleaning cycle.
  4. press 2 to run a nozzle check
Expert:  Michelle replied 2 months ago.

let me know what does it print

Customer: replied 2 months ago.
It printed a very faint red,yellow and blue square, then it printed very faintly. Tried to print again got only blank pages. I will have to find dealer to fix
Expert:  Michelle replied 2 months ago.

the problem seems to be with the printhead of the printer

it seems to be clogged internally

Expert:  Michelle replied 2 months ago.

you will have to get it replaced..its the printhead for sure thats causing this

Customer: replied 2 months ago.
What do I do
Expert:  Michelle replied 2 months ago.

you can contact a local service center and ask them how much would be the charge to get the printhead replaced including there service cost

based on the price you can decide if you want to invest in a repair or a new printer

Expert:  Michelle replied 2 months ago.

let me know if you have any questions

Expert:  Michelle replied 2 months ago.

I hope I’ve provided the information you were seeking. If you have any question feel free to ask. Please provide a rating for the service and effort.Thank you

Customer: replied 2 months ago.
thank u so much!
Expert:  Michelle replied 2 months ago.

you are welcome

you may complete the rating by clicking on stars on top of the page