Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, It seems the contacts on the print head are damaged and you need to replace the print head to resolve the issue, but before that you can follow the steps below to remove the print head and then cleaning the copper contacts on them with a cotton swab dampened in distilled water until they are clean, after drying them reseat the print head and check the issue :
Note: The next printing begins, the print head cleaning will begin automatically.
Let me know the results
Has everything worked out, do you still need help please?
Do you still need help ?