Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
How old is the printer and when was is working fine last time without a problem.
Secure Remote Assistance is an additional service which is an offer to our customers for speedy result as an expert works directly on the problem and it saves time and money.Its totally up to you to choose or deny the service as its an "optional" service.
how is the printer connected to the computer, USB or Wifi?