We can continue tomorrow.. When you are ready tomorrow, this is where we start.
On your windows 10 computer, go to the devices and printers screen.
First, right click your HP printer and click see whats printing.. If it shows any documents, cancel / delete them.
Then, right click and delete / remove all copies of your hp printer. Once removed, restart the computer
And then when windows boots.. Go back to the devices and printers page, and then click add printer.. It will then scan for printers.
When it finds your HP printer, click it and add it.. If it installs without an error , you should now be able to printer.
If you get stuck, or run into any issues or even if this works please respond when you can and let me know.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.
Senior Technician and Network Switching Systems Operator / Maintainer.