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Richard, Technician
Category: Printers
Satisfied Customers: 30254
Experience:  Printer and scanner problem resolver for over 15 years
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I'm not using my pic, but my hp Photosmart 8050 won' t print

Customer Question

I'm not using my pic, but my hp Photosmart 8050 won' t print photos or Even a test sheet, all that comes out is a blank page.
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: HP Photosmart 8050 & I' m not using my PC, but I have Vista on it.
JA: Have you installed any updates recently?
Customer: No! It worked fine before.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm just trying to print some photos, all I get is blank pages.
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please