Greetings Harvey. I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. The reason that you have not been able to solve your problem is that the computer keeps installing the same corrupted software. YOU NEED TO DO A COMPLETE JOB OF UNISNTALLING AND REINSTALLING THE PRINT DRIVERS AND ASSOCIATED SOFTWARE. Please follow these step by step instructions, and do everything in the proper order. Do not leave anything out. Each step must be completed before the next step is initiated.
Reset Printing System - If there are no other printers installed on the mac, the printing system should be reset, in order to guaranty a clean installation. Use Apple icon in the top left corner of your screen to select System Preferences. Open the Printers & Scanners window. Hole the CTRL key down and user the select button on you mouse to click anywhere in the left side of the printer window. Then elect Reset Printing System on the menu.
Uninstall Printer Software - Use Finder to open the System Preferences > Applications folder and locate the subfolder for your printer. Drag the entire folder into the Trash folder.
Restart Computer System - Use the Apple key to restart your computer operating system. You can rejoin this conversation by selecting the link in your notification email.
Download Printer Software - Select the following link to download the Full Feature Printer Software and Driver package for your printer and operating system:
LINK FOR SPECIFIC PRINTER FROM OFFCIAL MANUFACTURER'S SUPPORT WEBSITE:
Install Printer Software -Use Finder to locate the downloaded printer file in the Downloads Folder. Use the select button on the mouse to select the heading on the Date column and sort the download files by date, so that the required file is at the top of the list. Select the file to open it, and follow the prompts to install the software.
Print Test Page - Use Apple icon in the top left corner of your screen to select System Preferences. Open the Printers & Scanners window. Highlight the print server icon for your printer and use the menu button on your mouse to open the Print Properties menu. Select the Print Test Page button in the Printer Properties dialog box.