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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31231
Experience:  Printer and scanner problem resolver for over 15 years
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I have a cannon mx410 and it will not print the info window

Customer Question

I have a cannon mx410 and it will not print the info window says
"100% Letter Std"
"!!!! Pro Platinum 01"
It is a wireless printer hooked to my modem and my lao top is hooked to the modem. When I try to print an error window comes up.
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 months ago.
It says the same thing? and still will not print from my lap top
Expert:  Richard replied 2 months ago.

ok, can you open the printer please, remove the ink cartridges, then using a q-tip, clean out the area where the ink goes in with cleaning alchol or warm water.

Once done, let it dry, then reseat the ink and power on the printer and tell me if it now works please.

Customer: replied 2 months ago.
Still says the same?
Expert:  Richard replied 2 months ago.

is it giving this error no matter from which program you print from or just one in particular?

And which version of windows are you using?

Customer: replied 2 months ago.
Sorry I have to go to the dr. will get on line when I get back
Expert:  Richard replied 2 months ago.

ok thanks