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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14632
Experience:  10+ years work experience.
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Request print of document from PC W10. Only attempts to fax

Customer Question

Request print of document from PC W10. Only attempts to fax the document. How do you unlock the fax routine or set up to print not fax. USB from PC to WC 2660
JA: What's the make/model number of your printer? How old is it?
Customer: WC 2660 approximately two years.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 19
JA: How long has this been an issue? What happened right before this popped up?
Customer: one hour
JA: Anything else you want the printer expert to know before I connect you?
Customer: Successfully printed many documents in previous to problem in last five hours.
Submitted: 3 months ago.
Category: Printers
Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

When that printer installs, it will install the normal Printer version of the printer along with the Fax version of the printer. When the print menu comes up, click the pull down bar for the printer choice. When you do that, do you see both versions? In that case, choose the NON-Fax item and print. Did that get you working?

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 3 months ago.

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