How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a Brother HL 4040CN which I haven't used for a time

Customer Question

I have a Brother HL 4040CN which I haven't used for a long time
When I set up and request test page with no connections
After ready I receive Pause message.
any solutions
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

how is the printer connected to the computer?

Customer: replied 2 months ago.
I have not connected to computer as I received same response when connected
Customer: replied 2 months ago.
R u still there
Expert:  Michelle replied 2 months ago.

open the cover and remove the toner close the cover and then power on the printer and let me know what error you get on the printer screen.