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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Application list for scanner cannot be retrieved, X6650

Customer Question

application list for scanner cannot be retrieved
JA: What's the make/model number of your printer? How old is it?
Customer: X6650 purch 2009
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc lexmark printer
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 weeks cannot remember anything happening
JA: Anything else you want the printer expert to know before I connect you?
Customer: not that i can think of
Submitted: 6 months ago.
Category: Printers
Expert:  Russell H. replied 6 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What operation produces that message on your Lexmark printer, please?

(Or, does that message appear on the printer itself, or on the computer's screen?)

Customer: replied 6 months ago.
On printer when I want scan to computer
Expert:  Russell H. replied 6 months ago.

OK. Did you try to start the scan by pressing a button or control on the printer?

And, is the printer networked, or is it directly connected with a USB cable (to the computer) ?

Customer: replied 6 months ago.
Not now. My light just blew.
Expert:  Russell H. replied 6 months ago.

OK. Resume when you can.

Customer: replied 6 months ago.
Not tonight. Give me the web site. Maybe tomorrow
Expert:  Russell H. replied 6 months ago.

OK. Here it is:

http://www.justanswer.com/printers/9x9dl-application-list-scanner-cannot-retrieved-x6650.html

You can rejoin the case tomorrow on that page. Or anytime in the next few days, really.

Good night.

Customer: replied 6 months ago.
Gnite
Expert:  Russell H. replied 6 months ago.

Let me know when you need more help, at your convenience, please.

The last questions I was asking were:

Did you try to start the scan by pressing a button or control on the printer?

And, is the printer networked, or is it directly connected with a USB cable (to the computer) ?