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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Itis not connecting to the computer or any otherdevice,

Customer Question

Itis not connecting to the computer or any otherdevice
JA: What's the make/model number of your printer? How old is it?
Customer: Epson XP-312 A couple of years?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I've tried printing from my pc (windows 10) and my ipad and ip[hone but none of them can find the printer any more. The same applies if I try and scan from the printer to the pc - it doesn't find it.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just suddenly stopped working a few days ago.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi!

How is the printer setup on the network? Via USB or via Wi-Fi?

Customer: replied 2 months ago.
wifi
Expert:  crash2199 replied 2 months ago.

Okay, great.

Your printer is not Air Print compatible which is why your iPad and iPhone do not see it. I can connect to your computer and install it for you so that it will be connected to your computer. Would you like that option?

Customer: replied 2 months ago.
it is. It used to work fine with my ipad and iphone but doesn't any more.
Customer: replied 2 months ago.
It used to work fine with the computer too till a couple of days ago.
Expert:  crash2199 replied 2 months ago.

If it use to work previously then did you check the printer to see if it is still connected to Wi-Fi? It is possible that it was disconnected.

Customer: replied 2 months ago.
I reset the wifi (put the password ***** in etc) but still no luck
Customer: replied 2 months ago.
I've just done done the wifi connection check on the printer and it says it is ok
Customer: replied 2 months ago.
We were away for a few days and I think there was a power cut. I don't know if that is connected with why it stopped working.
Expert:  crash2199 replied 2 months ago.

Unplug the printer from the wall and wait 1 minute then plug it back in again. Wait another 2-3 minutes for it to connect and see if it is showing up now.

Customer: replied 2 months ago.
From my pc I get an error message saying the printer couldn't print.
My iphone cannot find any airprint printers.
Expert:  crash2199 replied 2 months ago.

Okay, I am going to send you the remote assistance request so I can connect to your Windows 10 computer to see the issue with the laptop.