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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14963
Experience:  10+ years work experience.
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I have a MFC J480DW. I mistakingly sent a large print to the

Customer Question

I have a MFC J480DW. I mistakingly sent a large print to the machine and it keeps wanting to print it using alll of my ink. How can I cancel the print?
Submitted: 5 months ago.
Category: Printers
Expert:  Richard replied 5 months ago.

Hi there and welcome

Are you on a windows or mac computer? And which version?

Customer: replied 5 months ago.
windows 10
Expert:  Richard replied 5 months ago.

Thank you

First, power off the printer and remove the power to it (unplug the power cable)

Then on the computer, click start, type in

devices and click on devices and printers

Right right click on your printer, and click on See whats printing.

Then click on each item in the list and click on document and cancel.

Once they are all gone, press the windows key + R

Type in services.msc and press enter

Locate Print Spooler

Click it, click stop, then start it again

Once done, wait 5 minutes, power on the printer and it should now have stopped.

Let me know the results please.

Customer: replied 5 months ago.
Did not work
Expert:  Richard replied 5 months ago.

you did all the steps and still it prints when you turn on the printer?

Customer: replied 5 months ago.
It won't print because it wants me to change the cartridge but I am reluctant to burn through another $15 cartridge to find out.
Expert:  Richard replied 5 months ago.

ok.. but you do not know if it didn't work then.

You have to change the cartridge please.

Or you do not wish to do this?

Customer: replied 5 months ago.
I don't think it would be asking me to change the cartridge if it was not trying to print something
Expert:  Richard replied 5 months ago.

I'm going to opt out of working with you further Dave, you do not need to do anything, you will be notified when someone else takes over your case.

Thanks

Expert:  Jason Jones replied 5 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other. While remoted in, I will be able to verify that the print items are removed before you insert the new ink cartridge.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 5 months ago.
Thanks for trying. I guess that was worth 5 bucks.
Expert:  Jason Jones replied 5 months ago.

We are not finished. The last expert opted out, but I am here now.

Expert:  Jason Jones replied 5 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.