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Ask Jennifer French Your Own Question

Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 105
Experience:  Owner at Down Home Technical Solutions
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I rep[laced refilled cartridge and i get an error code 0X69.

Customer Question

I rep[laced refilled cartridge and i get an error code 0X69. What should i do?
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Machine is Epson wf-3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: On Mac El Capitan program.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just now
JA: Anything else you want the printer expert to know before I connect you?
Customer: no.
Submitted: 3 months ago.
Category: Printers
Expert:  Jennifer French replied 3 months ago.

Hello! My name is ***** ***** I'll be assisting you today!

Now, USUALLY, there is a quick fix to this issue. Have you tried taking the cartridges back out and putting them back in? Make sure you push them down firmly.

Expert:  Jennifer French replied 3 months ago.

Were you still having issues? Were you able to resolve this?