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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31118
Experience:  Printer and scanner problem resolver for over 15 years
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I just bought a hp office jet 4650 and having trouble--does

Customer Question

i just bought a hp office jet 4650 and having trouble--does not print more than one page
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: Brand new, Officejet4560 all-in-one
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OSX yosemite
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just bought printer this past Friday at staples. Nothing popped up just printing less than half document
JA: Anything else you want the printer expert to know before I connect you?
Customer: I know I downloaded hp cd to mac but could have done something wrong, all plugs in correct slots
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please