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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Please let me know the results
ok, with it powered on, use your hand to nudge out the print head towards the middle and tell me if this gets it unstuck and moving please
No, its jammed and this is the issue, It is the internal drive motor that has faulted.
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
I am sorry about this, but I can only confirm the issue with this and what needs to be done to resolve this
If you need anything else, please let me know, and please remember the service rating via the stars at the top then submit