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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not print. Last week I experienced 2

Customer Question

My printer will not print. Last week I experienced 2 long updates. I was able to print last week before that.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Model #: D110a
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Model name CN731A
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just since the weekend. I am wondering if it connected to the updates. They come on automatically.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Product #: CN731A or CN117G311405N9 Seriel #: 1H78EDGCJA
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
Expert:  Richard replied 1 month ago.


What exactly happens when you try to print?

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