Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
how old is the printer?
Open the printer cover remove the cartridges
unplug the power cable from the printer and let it sit for 10 mins without power.
reply back after you try the steps.
let me know the error on the printer screen without installing the cartridges.
insert the cartridges and then close the cover and run a head cleaning from the computer printer driver.
now try to print and check how it goes.
I hope I’ve provided the information you were seeking. If you are happy with my service, please provide a rating. If you have any question feel free to ask. Thank you
are you getting the error code again?