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crash2199, Technician
Category: Printers
Satisfied Customers: 15585
Experience:  5+ years as Tech
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Dear Pearl, I have a Brother MFC-685CW With a barcode

Customer Question

Dear Pearl, I have a Brother MFC-685CW With a barcode c11H004742446
JA: What's the make/model number of your printer? How old is it?
Customer: the ink has been regularly cleaned and replace but now I am getting smudged double print and have been for some is approximately 5yrs old I can't find the docket and the book does not tell me what to do?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Toshiba Notebook and powered by Dodo
JA: How long has this been an issue? What happened right before this popped up?
Customer: I can't answer that question, it just started happening in late 2014 approximately because I had a bad car accident and I was frequently in
JA: Anything else you want the printer expert to know before I connect you?
Customer: contact with a surgeon in Brisbane because I live in Maryborough Qld
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.

Hi Kaylene,

Try cleaning the printer platen on your computer.

Click here:

Look under the platten section and it will show you the picture of it and where it is located.

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