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Where is the photo paper positioned in the printer, please?
Where does it jam, when it is fed into the printer?
Has this type of photo paper ever worked with this printer, before this?
OK. Thanks for the response and the information.
I forgot one essential query in this sort of situation:
How old is the printer?
That means that, at worst, it is within warranty.
Have you printed a lot of photo paper, or has the printer seen fairly regular or heavy usage, many prints that is?
If so, here's a procedure that may perhaps help:
If the problem might possibly be owing to aging roller surfaces (for paper is fed into faxes and printers with rubber or plastic cylindrical rollers, that propel the sheet into or through the machine)... then you might need to clean the rollers in the problem area where feeding is not happening.
Remove all paper from the machine, unplug it, and open it so as to have access to the rollers in the problem area where feeding is not being done properly.
Take a clean high-quality lint-free rag cloth, moisten it with rubbing alcohol, and rub the rollers firmly all over their paper-contacting surfaces, three times over.
(If the rollers are hard to reach, there is another way to clean them... let me know if that is the case, and I will detail how to do the cleaning.)
Allow 5+ minutes for drying-off, then reload the paper, close up the machine where you opened it up, and then try again.
So it hasn't worked with photo paper before this, then?
If you would prefer to. You could try the roller cleaning also. It might help, perhaps.
Thank you for asking your question here at JustAnswer.com.