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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannon powershot SX500 is quit communicating with my

Customer Question

cannon powershot SX500 is quit communicating with my computer. Downloaded photos earlier this AM and now will not work
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No, it is probably 5 years old maybe less
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc, windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing, went to download photos as usual and it came up with that message. USB port is working fine
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not that I would know
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Does the computer detect the camera when it's connected to the computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 2 months ago.
No computer does not detect camera
Expert:  Viet - Printer Tech replied 2 months ago.

Does it show anything on camera's screen (like it did when it was downloading fine previously)?

Does it show in Device Manager on the computer?

Please reply at the box below.Thank you,