First, disconnect the printer, turn it off and unplug it from both power and computer. Leave it that way throughout the following, until you are instructed to connect it up again by the installation software routine (or, at least, by that routine having completely ended and finished and exited etc.)
So: turn off, unplug, unplug your printer.
Go to your computer, to the Start button, then to Control Panel, and remove all entries for your printer and its series in Devices And Printers, by clicking on each icon (or entry) and deleting. (In this case, if there are any scanners shown, or any Epson devices, select and then delete those, also.)
Then go to Control Panel, Programs, Programs And Features, and use Uninstall (or Change) to get rid of all Epson programs specific to your printer.
Then, reboot your computer: shut it down and start it up again.
Then, go to
and download the Drivers and Utilities Combo Package, and follow the download process, getting the driver onto your disk, and completing the download and then starting the driver installation program and following through the process.
- If, after doing this, you still have a problem, please Reply back to me with an account of where in the process it failed to work, and what error indication or message you get. Thanks.