Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. I know, this is a very frustrating problem, but the printer received by not a brand new, as you got it as a replacement, these printers are refurbished ones and packed like a new printer. That is why most of the customers think they got a brand new printer. Now, the problem you are facing can be caused due to few reasons. One if the cartridges are defective, two if the printhead is defective (which can be possible for refurbished printers and even sometimes in brand new printers) and three due to a defective logic board. Unless you can check with another cartridge, it is very difficult to say, what is exactly defective, because if you face the same problem two different new cartridges then, it will confirm that the problem is with either the printhead or the logic board and unfortunately, in that case, you have to again replace the printer. But, before trying anything, follow the steps below to remove the printhead and clean the contacts on it with a cotton swab and rubbing or IP alcohol and check the result. If you need any further information please let me know, otherwise please remember to give a positive rating, as that is the only way I am compensated for my time and effort.