I'm sorry about the issue. Is it a laptop or desktop?
Please reply at the box below. Thank you,
What's the exact model of your new HP Pavilion computer?
Is there any error or message?
Is it wireless / wi-fi? Or is the new computer connected to the internet modem/router device with a cable?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,