How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

It is a Brother MFC Printer. Last night, when sent a single

Customer Question

It is a Brother MFC Printer. Last night, when sent a single page document, it printed anywhere from 1/4 page to 1/2 the page and then stopped and restarted (I ended up with 25 partially printed pages )
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: 2 years MFC-J470DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Windows 10; This started last night. Nothing of note changed before this happened
JA: Anything else you want the printer expert to know before I connect you?
Customer: Printing via strong wireless connection; previously no issues
Submitted: 1 month ago.
Category: Printers
Expert:  Dustin replied 1 month ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

Is the printer connected via a USb cable directly to your computer> Or, is it using a wireless connection instead?

Related Printers Questions