Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Can you please clearly define the issue you are having.
I cant tell if its a windows 10, or Windows XP computer you are trying to connect.
Or, if you are trying to connect to a printer from your windows 10 and windows xp computer.
Please clarify, thank you.
Hello again, I never heard back from you. Did you still need help with this issue?
Please respond so we can work through this issue, or close the question if you no longer need help.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.