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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can not print wirelessly, WP-4530, PC Windows 7, I can

Customer Question

I can not print wirelessly
JA: What's the make/model number of your printer? How old is it?
Customer: WP-4530
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: I can print when connecting the printer with a wire
JA: Anything else you want the printer expert to know before I connect you?
Customer: I can connect the printer to the computer and works, and I can connect the printer to the wireless router and it also works but can not find printer wirelessly
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.


I'm sorry about the issue. Is this a new printer or new computer or new internet modem / router device, etc.? Or was it working fine previously?

Do you mean you've gone through the Wi-Fi Setup Wizard option on the printer's screen successfully, but the computer cannot find the printer wirelessly?

What happens when you install the printer's driver / software on the computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,