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Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12537
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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I own a z3100 peatier system MAC os10.11 i would like to

Customer Question

I own a z3100 peatier system MAC os10.11 i would like to update the firmware because the printer tell me that the software installed is not correct...
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Z3100 24" ABOUT 2009
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC
JA: How long has this been an issue? What happened right before this popped up?
Customer: OS 10.11
JA: Anything else you want the printer expert to know before I connect you?
Submitted: 1 month ago.
Category: Printers
Expert:  Dustin replied 1 month ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

Can you verify if your printer is the Hp Designjet z3100 as seen in this picture?

Customer: replied 1 month ago.
is correct
Customer: replied 1 month ago.
try without connect to my device
Expert:  Dustin replied 1 month ago.

Thank you. Before we try any written repair steps. Can you verify the full and exact error message you are getting?

And when was the last time this printer worked on your mac?

Customer: replied 1 month ago.
the software is not installed correctly...
fifteen days ago I used the printer
Expert:  Dustin replied 1 month ago.

Which software? What specific program are you using when you get that message?

Customer: replied 1 month ago.
Expert:  Dustin replied 1 month ago.

Ok, can you print outside of adobe illustrator? This is an important test as it will tell us if the issue is with the printer itself, or with adobe illustrator.

For instance, try to print from Iphoto or mac mail or even a browser such as safari.. Do you get an error message then?

Customer: replied 1 month ago.
I print a mail ... the printer printed the page , but I get the same error message
Expert:  Dustin replied 1 month ago.

Ok, so when you printed from mac mail. It actually printed?

And then mail gave you the same error message? Or, when you went back to illustrator you received the same error message?

( This should be just about my last question before we attempt repairs )


Customer: replied 1 month ago.
printed successfully , but the message appears as soon you start printing..
Expert:  Dustin replied 1 month ago.

Ok, lets try two steps.

Choose System Preferences from the Apple menu.
Click Printers & Scanners.
In some versions of OS X, this preference is named Print & Scan or Print & Fax.
Control-click anywhere in the list of devices on the left, then choose “Reset printing system” from the shortcut menu that appears.

Once complete, lets reinstall the printer using this page

Theres a raster driver, postscript drive, and a HP utility.. Install one of the drivers you need, and also download and install the utility itself.

When the installs complete, you shouldnt have any issues. If you get stuck or have any questions let me know!

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 month ago.
ok thank you
Expert:  Dustin replied 1 month ago.

You're welcome.. And again, if you run into any issues please let me know, and if all goes well please remember to return and click and submit a 5 star rating to show we were able to solve the issue.

Dustin S