Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Does it give you an error message?Or go through the motions but outputs a blank page?
So it is completely unresponsive? There is nothing showing on the display at all?
Can you try making a copy from the glass and see how that works?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.