Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
What I suggest, is to set a static Ip address on the printer.. T hat way it can reconnect without needing to run the wizard.
- Print a Network Config Page from the front of the printer. Note the printer's IP address. If it is 0.0.0.0 or 169.254.x.x then the printer is not connected. You will have to re-connect it using the same method you did originally.
Now that it is connected, this is how to set a static IP:
- Type that IP address into a browser to reveal the printer's internal settings. (if this does not work, you likely have a firewall and/or security system blocking it - please advise).- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know this, enter the current IP address.- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)- Leave the gateway and DNS blank. Click 'Apply'Now, shut down the router and printer, start the router, wait, then start the printer.After this you may need to redo 'Add a Printer' using the new IP address.
If you get stuck or run into any issues, let me know. And if needed I can connect to your computer and set this up for you.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Im not sure why the steps I suggested wont work.. For instance, you said that
""I use the wizard to define it to the network, and all is ok until I power the printer down/up"" So you are able to get it on the network, until you power down yes?
So that tells me, you should be able to define the printer, put it on the network. And then immediately try the steps I suggested. Once a static IP is set via the steps I suggested, you can immediately power down the printer and test if my suggestion worked.
As far as being upset, maybe you didnt understand what I was suggesting, however by your own description of the situation my suggestion should be viable. And its worth at least attempting it.
And if that doesnt work, its not a choice of replacing the printer or router yet. As there are other steps that could be done, but its senseless to discuss those steps until weve tried the suggestion I made first.
For tech support to work, you have to invest into the process and whether or not you trust who you are working with, if you dont attempt the steps suggested tech support could never possibly work.
I hope to hear back from you when you have had a chance to test out my suggestion.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Hello again, I never heard back from you after you read my response? Did you still need help with this issue, if so please respond. Otherwise please remember to click and submit a 5 star rating to show I was able to assist you, and to close out the question.
Glad to hear it.. If anything else comes up, let me know.