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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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ICANTSCAN TO WINDOWS SCANNER ON MY PRINYTR, XPRESS COLOR 2

Customer Question

ICANTSCAN TO WINDOWS SCANNER ON MY PRINYTR
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: XPRESS COLOR 2 WEEKS
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC WINDOWS 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: THIS IS THE FIRST TIME I TRIED TO SSCAB
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when scanning?

Is it currently printing fine?

What's the exact model of your printer, such as C1860FW, or C460FW, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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