Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Have you tried removing the printhead, manually cleaning it.. And then reinstalling the printhead?
If not, lets follow this guide and remove the printhead and then clean its contacts, and then insert it again
If the machine still wont recognize the printhead, we may have to replace the printhead with a new one.
http://amzn.to/2cCMONJ That one is a refurbished printhead. You can get a new one here if youd prefer http://amzn.to/2cPpGvW
Though, the first one would work at a cheap cost at least for a while, and would be a low cost way to fix the issue.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Hello again, I never heard back from you after you read my response? Did you still need help with this issue, if so please respond. Otherwise please remember to click and submit a 5 star rating to show I was able to assist you, and to close out the question.