How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a ricohfax 4420nf and I cant get it to connect to my

Customer Question

I have a ricohfax 4420nf and I cant get it to connect to my computer thru net work hu
JA: What's the make/model number of your printer? How old is it?
Customer: 4420nf
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: i just trying for first time
JA: Anything else you want the printer expert to know before I connect you?
Customer: i get error 10-56 on printer
Submitted: 1 month ago.
Category: Printers
Customer: replied 1 month ago.
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

What network are you trying to connect the Ricoh Fax through, please?

Customer: replied 1 month ago.
can you call me(###) ###-####paul is my name
Customer: replied 1 month ago.
just my net work hub
Expert:  Russell H. replied 1 month ago.

Faxing through a network hub is somewhat unlikely. What sort of faxing were you trying to do, or thinking of doing, please?

Customer: replied 1 month ago.
can you connect to my computer and just look at it for me
Customer: replied 1 month ago.
i just wwant to use it as a printer and scanrer
Expert:  Russell H. replied 1 month ago.

That would not be useful.

I feel that I am not making progress on this case, and so I am Opting Out, in favor of another Expert, that might be able to proceed better with it - with my apologies of course.


Customer: replied 1 month ago.
Customer: replied 1 month ago.
Expert:  Dustin replied 1 month ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

I see you requested a remote support earlier. I am sending that offer to you now, once you have clicked and accepted that offer I will send the connection steps.

Dustin S

Expert:  Dustin replied 1 month ago.

Hi Paul, I never heard back from you. Did you still need help with this issue?

If so, remote support is only an option. If you would prefer we can work through this via written support instead.

Dustin S