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Richard, Technician
Category: Printers
Satisfied Customers: 30209
Experience:  Printer and scanner problem resolver for over 15 years
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Printer will not print from the computer, hp office jet 4630

Customer Question

printer will not print from the computer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: hp office jet 4630 approx. 3yrs
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: i'm a techniphobe!
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing happened. just stopped printing about 1 month. don't use it much
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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