I'm sorry about the issue. Are you able to go to the wireless setup option on the printer's screen?
Please reply at the box below. Thank you,
On the printer, press the Wireless / signal button .
; The Wireless menu displays.
Press the Selection button (which is the - (dash) icon) next to Settings.
Press the Down Arrow to select Restore Defaults, and then press OK.
Press OK again to confirm.
Press the Wireless button again, and then press the Selection button (dash) next to Settings.
Press the Down Arrow to select Wireless Setup Wizard, and then press OK.
; wait a bit for the printer to search for available wireless networks.
Press the Down Arrow to select the name of your Wi-Fi / wireless network, and then press OK.
Continue follow the on-screen instructions.- Also, please click on the website below for illustrations:http://i.imgur.com/II5YPZp.jpg- And please click on the website below for video instructions:
https://www.youtube.com/watch?v=xh4aZUyPP3Q- Note: Wi-Fi / wireless password/key/passphrase, if any, is case-sensitive.
Once it is successfully connected to your wi-fi / wireless network name, then see if you can print from the computer.
- If Solution #1 is done successfully, but if you are still not able to print, then please try the following steps:
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,