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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16047
Experience:  5+ years as Tech
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There is no paper jam, but it still has the paper jam

Customer Question

There is no paper jam, but it still has the paper jam message in the window...
JA: What's the make and model of the printer?
Customer: Epson WF-3540
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS X El Capitan
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened. I was printing- & it said I needed to refill the black ink- it proceeded to print 1 page & then the error about the paper jam came up
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi!

Please open all of the doors even if you do not see a paper jam and close them then power off the printer and power it back on now and see if you still have the issue.

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