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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I tried to scan a document today the icon would not

Customer Question

When I tried to scan a document today the icon would not open on my desktop
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: DCP-7065 DN
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10 version 1607 64 bit
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today it wouldn't work. I've used it for a few years and this is a first
JA: Anything else you want the printer expert to know before I connect you?
Customer: It is set up as a network printer and it's been great. I put a new toner in it a month or so ago and all was well until today.
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Is printing currently working fine?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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