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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Epson xp 420 all in one wireless printer refuses to print

Customer Question

Epson xp 420 all in one wireless printer refuses to print yet paper goes thruUsing iMac.
Submitted: 4 months ago.
Category: Printers
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try turning Off the printer, unplugging it from the power, then going to the Apple, and

clearing the printer's queue of any documents pending or already sent but not printed.

Then, restart the computer.

After it has restarted and logged back in, plug in and turn On the printer again and see if it prints something simple.